LB
Lynette B
1 reviews | Active since Jul 2017
27 May 2020, 17:52
Samsung S20 Ultra
I bought a new S20 Ultra 2 months ago. Have not dropped it and now there is fracture across the length of the rear camera glass. I see many similar posts on the Samsung community forum. Why is Samsung not taking responsibility for what is clearly a flaw and fault on their side
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
27 May 2020, 17:54 Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's reply27 May 2020, 17:54
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
LB
Lynette B's updateReviewer Update
27 May 2020, 18:03Thanks so much - I look forward to your response. Regards Lynette
LB
Lynette B's update27 May 2020, 18:03
Reviewer Update
Thanks so much - I look forward to your response. Regards Lynette