SAMSUNG S20

I preordered a Samsung S20 ultra in March so that I could receive the galaxy buds free with the phone. It is now 3 months later and while I know there was a lock down in between these could have been delivered in May. Have tried contacting Samsung and am getting the run around and now they do not even answer emails. Not great pubic relations from them and I need to know how else to get them to deliver on there marketing In addition to this I had the phone for 2 weeks before it had to get sent for repairs. So my experience with the S20 and Samsung has been a nightmare