Samsung S10 *******

This is the second official complaint I am logging with Samsung in a space of 6 months. I am utterly disgusted with Samsung and especially the quality of my S10 and wouldn't recommend the brand ever again. I purchased the newly launched S10 via vodacom in March this year. I was to get he galaxy buds as a gift. Samsung gave endless excuses as after weeks I still did not receive them only after numerous complaints did Samsung eventually get these to me. Secondly I have had my device as mentioned for 6 months 6 MONTHS AND THE PHONE STOPS CHARGING PROPERLY heats up to the point where i have had to take it off charge worried for explosion as a safety hazard and reports of phones exploding has happened and so I took it in immediately and further more with NO DAMAGE OR CRACKS AND A COVER ON THE PHONE SINCE I PURCHASED IT Samsung Queen Nandi drive wants to tell me no warranty on it !!!!! how is this even possible IT WAS MADE CLEAR IT WAS A SOFTWARE ISSUE AS IT was only heating up in around he camera and would not stay charged longer than a half hour even when on 100% there is NO DAMAGE TO CHARGING PORTS OR CAMERA OR SCRATCHES OR CRACKS ANYWHERE ON my device they state a dent in the On off button which I didn't even note as it has been this way since purchase and have not noted that in my full months using my BRAND NEW S10 and they purely send an insurance letter for repair being R13000 why must I claim on my insurance and have any additional charges to my premiums for a factory defect and disgusting service ever since I decided to take the S10. I have been a loyal Samsung user for years and this is the return I get for a brand that strives for customer excellence. I will never recomemd a Samsung to anyone and will ensure that I never ever make use of ANY form of Samsung electronics or devices in future as this is not customer service and for sure the worst experience I have ever had with a company. I will be terminating all contracts in place that have Samsung devices and electronics and move to another brand that supports and honours a factory default warranty and does not lie to their customers!!!!