Samsung S10 Promotion

I've upgraded and got the S10+ from Vodacom Shop in Centurion Mall. At the time, they had a promotion where they offered you free bluetooth earbuds, screen insurance at a reduced rate and a gift voucher. I went onto the App and the website input screen to capture all my information for the screen insurance and the ear buds. I even bought myself a screen protector and a very expensive casing to protect my phone. After that, I carried on with life and traveled extensively across the country and Africa for business purposes. I only started thinking about my screen protector when I accidentally dropped my phone on a hotel carpet (the phone was ok) and then realised that I never received any confirmation about my screen protection insurance being activated - nor my earbuds. After some exchanges on Twitter and email, I was notified that the claim was submitted after the deadline and that I did not verify my address. They then send me a screenshot of the waybill information however the waybill was for the area where I stay in as well as that it was loaded onto the truck but returned because "they could not get hold of me" which was absolute nonsense. I have not received any mail, SMS or missed call from the courier company stating that I was not contactable. The fact is I did submit all my details on the required platforms and if they claim they did not get the correct detail as per the earbuds, why did the courier company know which suburb I lived in. Product was returned to sender... so my question would be, where is that product now? Furthermore, my screen insurance was also not resolved which makes this matter even more frustrating. I had the D500, S3, S5, S8 and now the S10 and have been a loyal Samsung customer for a long time now. I will not buy or recommend ANY of my friends to upgrade to Samsung again.