Samsung's promise of best service is more a promise of NO SERVICE!

<p>I have a samsung S6 that got water damaged so I put in a claim from my personal insurance...they said I need to have the phone assessed to see if its repairable...didnt think it would be but regardless took the phone into Samsung Care Centre in Weltevreden Park on 26/10/2016.</p> <p>On the 04/11/2016 I recieved an email from a lady by the name of Refilwe saying the phone is repairable and the qouted amount was R 8 116.80 quote number ********** 436...its a staggering amount but cheaper than having to buy a new one and the insurance approved the claim so I decided to have the phone repaired and transferedd the money on the 08/11/2016....on the quote it states that it takes 24 to 48 hours to order and receive parts and another 24 to 48 hours to repair...so thats 4 days...I'm lenient and will throw in a extra few days for weekends so give or take a week and my phone should be back in my possesion...today is the 30/11/2016 and after numerous emails and phone calls all I have is empty promises and no phone.</p> <p> </p> <p>I get no replies from Refilwe to explain why its taking this long...she rep**** once on the 18/11/2016 with a simple "technician is currently busy repairing my phone" on the 23rd I emailed her again and she didn't bother to reply....on the 28/11/2016 I decided to call the so called Care Centre and after numerous attempts because phones are forever engaged, I finally managed to talk to someone...unfortunately I didn't get the ladies name but she was helpful and apologised and said that some part was incorrect or faulty and had to be reordered...I asked her when will I have my phone back she couldn't tell me and said she would get the head technician to call me back on the same day...well he must have been using the note 7 because 2 days later and I'm still waiting for a head technician to call me.</p> <p> </p> <p>In the mean while I had to go spend money to buy myself a new phone and I went and bought a samsung should have bought an iphone I doubt their service could be any worse and I dont get accept the wrong part excuse, I can not believe that it takes this long to realise you have the wrong parts and get the right ones...the way I feel right now dont even want that phone back anymore because I already know that your response will be....we sincerely apologise for the inconvenience and the matter will be escalated and we will get someone to conatct you asap...guess what its too late!!!</p> <p> </p>