1 reviews | Active since May 2022
Samsung S Pen let down
I've got to say I am really not impressed with Samsung at the moment. I recently got an S Pen with my Galaxy Tab S6 Lite which, unfortunately, got damaged after a friend pressed down too hard whilst using it. Anyways, regardless of what happened to the S Pen, I am seriously not impressed with the availability of S Pen replacement tips as well as with the price. Not only did I struggle to find a replacement tip, without having to go to a repair center, but when I did find a replacement tip, I had to pay R450 for ONE.
I have always been the person to choose Samsung over Apple but in this instance, I believe Apple takes the cake. For starters, you can find replacement tips for an Apple Pencil at most iStores and can easily find genuine ones on the online store. But that's not even where it hits most, when you do purchase replacement tips you end up paying R 400-600 for FOUR. Yes, that's a lot of money but it's definitely worth it considering you get 4 in a pack as opposed to just ONE. I ended up purchasing Samsung because it was way more affordable than Apple but I think I am definitely going to switch over to Apple when I get the money to do so. Not only are the Apple pencils of better quality (as in they don't wear down as quickly), but they are also worth the investment in terms of both money and time. You get more for your money and you can conveniently purchase replacement parts when you need to.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM
