Samsung's Non-existant Aftersales Service

<p>I have requested an aicon repair for a unit under waranty as I've had the unit for less than 1 year. It's been 2 months since I requested the repair and still I'm wating for the unit to be repaired. No one keeps me up to date, I always have to follow up and the people Samsung have sent clearly have no clue what they doing. They've made a mess of my home and now I can't get hold of them. Each time I contact Samsung they tell me someone will get back to me and no one does. This unit was the top of the range and you'd think a brand like Samsung would look after you, we've been left for half of summer without an aircon, with a messy room and the stress of these people who have no idea what they doing & never get back to you. I last heard from them 2 weeks ago. What's going on Samsung?! Even when I call you direct I get no help. I'm now in a place where the aircon is broken and no one will help me get the unit repaired!</p>