PW
Paul W

1 reviews | Active since Mar 2009

12 Apr 2016, 08:45

Samsung's failure to deliver

I recently took out a new Samsung S7 contract with MTN, where the special that was running at the time was that if you take out the Samsung S7 phone, you will receive a free 64GB SD Card with the phone. Well there was no SD Card available, a few days later when I contacted MTN to find out what was happening they said that Samsung hadn't delivered on their commitment and that MTN could only give me a 32GB SD Card.<br> <br> Why do you feel the need to advertise stuff that neither Samsung or MTN have an intention of following through on? Although the phone is pretty good, this has left a bitter taste with me around Samsung and their products.<br> <br> MTN has failed to respond to my complaint, let's now see if Samsung care as little about their customers as MTN do. <br> <br> Very disappointed indeed!!

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Apr 2016, 15:49
Official
Hello pol,

Good day Paul,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind Regards

Samsung SA