Samsung's Buy and Get ****

I bought my dishwasher based on the Buy and Get promotion as it looked like a really good deal. I submitted all the pictures requested on the 29th of December and thought everything would run smoothly after that. The Buy and Get people got back to me and indicated that there was something wrong with the serial number. They could however initially not indicate what the problem was. After phoning them on two separate occasions it was established that the serial number inside the machine had to be photographed. I e-mailed them the picture of the serial number about three to four times in total with all my details attached. Following up on the progress being made was a nightmare. Sometimes they indicated that all was in order and close to validation. Following up after that, they indicated that they did not receive the relevant picture. I then sat on the phone with the consultant and e-mailed the picture to three different mailboxes and ensured that she had received them. Once she confirmed that the e-mail and relevant attachments were received, she indicated that it would take two working days. It has been four again!<br> <br> I believe this is a **** and want some answers!