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linmash L

1 reviews | Active since Jan 2017

12 May 2017, 15:31

Samsung S.A a place of Horror

<p>Samsung Blocked my phone for 2 weeks after they have had a business robery at Lephale Mall. I bought my phone few days before the robery but they blocked my phone together with all ****** phones. I have sent them my proof of purchase but all they do is to tell me that everything has been sent to their insuarance and the matter will be resolved but what i want is not the excuses but my phone to be working. The reason why i bought that phone was because i seriously needed a phone as my work requires one, but that did not help me as i am now 2 weeks without a phone. They refused to borrow me one of their phones as that is their problem and not mine, but still they cant fix my phone. I curse the day i set my foot at Samsung!!!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jun 2017, 17:08
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter

Regards,

SamsungSA