Samsung ****s

Purchased a 75" TV from Samsung.com, shortly after purchase we were contacted to arrange delivery and install because its a "premium" Samsung product. We were told that the 3yr warranty would be extended to 5 years as well as receiving Samsung rewards. Today (2 weeks later) we are told that the install had to be done by Samsung in order to receive the extended warranty and that we needed to download and install an app to claim the rewards before purchase. At no point in our contact with Samsung did they mention any of this, in my last call with Samsung, we were told that we would receive a call 3 days after install to activate the the extended warranty... This call was never received and in my most recent conversation Samsung said they had to install the TV themselves to extend the warranty, however, once again, this was NOT stipulated or relayed by the client representative. Seems like a typical sales ploy... offer the world with conditions attached. BS sales tactics and something to be aware of, Samsung South Africa is stereotypical in the way they deal with customers and is a poor reflection of such a large company.