SAMSUNG RUN AROUND

THE BELOW WAS EMAILED TO *** ON 20 JAN 2021 AT 10AM. STILL NOT A SINGLE WORD OF RESPONSE OR FEEDBACK OR ACKNOWLEDGEMENT!!!!

I am disgusted at the level of NON SERVICE I have been receiving on this matter thus far. For over a month I have been emailing, calling, and spending time and money in the process on calls and emails just to claim a tv, which I was promised I am eligible for. I'm made to feel like I'm a beggar, begging for something due to me that was promised to me.

I bought a Samsung Galaxy Note 20 on 13th December 2020 on Vodacom. The sales consultant at the Vodacom store was not very helpful as far as the redemption of the said 32inch Samsung TV (promo free gift) was concerned. All he said was redeem your TV via the Samsung Members App. After battling on the app and not getting the option I spoke to Shirley on the 18th Dec 2020 (see details on my email below). She advised to send all the attached (ID, TV license, proof of purchase, IMEI) to ***.

UP UNTOL TODAY, NO RESPONSE WITH REGARDS TO THE BELOW EMAIL!!!

I, out if my own kept checking on the Samsung Members App and eventually saw the said banner appearing to redeem the free tv. Which now was no longer free as it costed my x amount in time and monies making numerous calls to your call centre

I redeemed the tv via The Samsung Members app on 19th Dec 2020and got an email reply in 21st Dec 2020 with a reference (49JPNY09L)

On 29th Dec 2020, I spoke to Vaughn on *** . He said to follow up next week, as they only have Vodacom validation up until 15th Dec 2020.

I spoke to Senzo on *** on Wed 6th Jan 2021. He promised to call me back the next day as you would be getting the updated file from Vodacon then. UP UNTIL TODAY HE IS STILL CALLING!!! On 12th Jan 2021, I then spoke to Nomonde at 10h45 on ***. She said claim was rejected saying "not a promotional item". Will escalate and speak to her manager. Said she will call me back same day still as she confirmed the Samsung Galaxy Note 20 is part of the promotion.

Nomonde called back from *** at 11h35 on 12 Jan 2021 as promised. She advised that it has been rectified and claim approved. She said I will get an email from Samsung by end of the week still. Must then do online purchase of TV.

GUESS WHAT? I DID NOT RECEIVE ANY EMAIL FROM SAMSUNG!!!!!

On 18th Jan 2021 at around 13h00 I spoke to Bokgang. News flash!!! I was now told to first pay my TV license. My TV license is valid up until 31 Jan 2021!!!! As I'm typing this email it is still valid. It has never been skipped and when I bought this phone on 13th Dec 2020 and claimed the free tv well back in Dec 2020 the tv license was and is valid. WHAT ARE YOU PEOPLE UPTO OVER THERE???!!!

None the less, I made an immediate payment of my tv license on the SABC website. I saw that it didn't reflect Immediately, so kept checking before calling Samsung to follow up. As Bokgang told me to call back and ask for him or anyone should be able to help me to verify the tv license and then send me a link to redeem or purchase the tv.

Yesterday at around 12h20 I spoke to Zunaid, he said he must escalate it and I will them get a link emailed etc. etc. The same thing Nomonde told me the week before already, which I never got and when I followed up was told to first pay my tv license, which BTW is active and paid up. I asked do speak to a manager as I have had it with the pathetic run around I have been getting. The call dropped and I was not called back!!!

I'm very upset and frustrated by this whole experience. DOES SAMSUMG CALL THIS SERVICE!!!???

I look forward to this matter being resolved ASAP and for a manager to call me back soonest.

WHY IS NOBODY TAKING ACCOUNTABILITY AND RESPONSIBILITY????!!! IS IT MY DUTY AS THE CUSTOMER TO TELL YOU HOW TO DO YOUR JOB???!!!!

Regards

Abdul W Patterson *** ***