Samsung ******* service

My Samsung galaxy watch has been in for repairs at the Samsung store in the beginning of March this year till this day am still waiting for my watch, I am told the flex cable is broke and it’s been 2 months now for the waiting to the flex cable, I honest am tired of waiting for something I am paying for monthly an have been able to use for 7 months now, I complained to the store manager at Mall Of Africa (Mario) where the watch went in for repairs in March and till today am begging for updates on the repairs from him, because he says the watch is now with Samsung but when I ask for reference number he cant get one for me to check on the updates. I have complained many times on hello peter about this issue an still my watch is nowhere close to being repaired. My I please get assistance with this issue please. VOC: ***