Samsung RSA yet again fails to deliver!

Item: Samsung South Africa
Rating: 1
Author: Joan A

Samsung RSA once again unable to resolve a simple problem. I have logged complaints, emailed and WhatsApped to no avail.

Cannot get my promised Samsung Rewards. Bought a Z Flip 4 online on the Samsung eStore. At the same time I registered for Samsung Rewards. Delivered on 30 September. Part of the deal was 500 Samsung Rewards 14 days after delivery. I cannot get my Rewards as it does not reflect on my profile. Please help. I have sent 5 repeated requests via various channels and now need this resolved so I can buy an expensive 45w fast charger and cable online. I have already bought a 25w charger and it is too slow for the Z Flip 4. If Samsung just issues the promised Samsung Rewards of 500, as part of the Z Flip 4 special deal advertised on the Samsung eStore, then that will absorb some of the sting of having to buy a 2nd frightfully expensive charger(45w) and (5A)cable. This whole special online deal of Samsung (Z Flip 4 deal)has been fraught with complications and has not been easy at all.

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Replies (1)

Samsung South Africa's replyOfficial

21 Oct 2022, 10:25

Good day, Joan,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

Samsung ZA

;^JL

Samsung South Africa's reply21 Oct 2022, 10:25

Official