KL
Khanya L
1 reviews | Active since Nov 2019
19 Nov 2019, 09:51
SAMSUNG ROSEBANK, RUDE RUDE, NOT COSTUMER FRIENDLY
I have had the worst experience at Samsung Rosebank, I bought a phone Samsung A70 cash on the 24 September 2019 with all the accessories of which the sales rep recommended to me, he told me the original accessories are the best so I bought, everything was installed there. So on the 1 November 2019 the phone slipped off my hand face down on the table and the screen cracked because the screen protector separated and nothing happened to it. so I went to Rosebank and told them and the guys were rude I pay close to R9000 for the phone less than 2 months ago and they want to charge me R2500 to repair the screen of which they promised me late September that it will be protected. I think as a customer who paid that much for a phone they would have met me halfway but nooooo...they were rude.. that store is useless, no 1 cares about their customer only about money with all their empty promises. the reps kept on flexing their phones telling me all their phones fell and that the is nothing they can do... worst customer experience ever. I still want my screen fixed or my phone replaced hence I was promised that the screen protector that I bought will protect my phone. Rude rude rude.
Helpful (0)
Replies (16)0
Replies (16)
Samsung South Africa's replyOfficial
19 Nov 2019, 09:53Good day Khanya L
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NM
Samsung South Africa's reply19 Nov 2019, 09:53
Official
Good day Khanya L
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NM
KL
Khanya L's updateReviewer Update
19 Nov 2019, 09:59Rosebank Samsung was rude, never took into consideration that I was a customer, I have always used Samsung, I never used any other brand but now I am not so sure. I paid close to R9000 in September and now they want me to R2500 for a screen of which the store Samsung sales rep promised me it was gonna protect my phone. the screen protector doesn't even have 1 crack, and my phone is completely dead.
KL
Khanya L's update19 Nov 2019, 09:59
Reviewer Update
Rosebank Samsung was rude, never took into consideration that I was a customer, I have always used Samsung, I never used any other brand but now I am not so sure. I paid close to R9000 in September and now they want me to R2500 for a screen of which the store Samsung sales rep promised me it was gonna protect my phone. the screen protector doesn't even have 1 crack, and my phone is completely dead.
KL
Khanya L's updateReviewer Update
19 Nov 2019, 10:02I am not happy, so now I am gonna pay close to R12000 for Samsung A70 really, does that make sense?
KL
Khanya L's update19 Nov 2019, 10:02
Reviewer Update
I am not happy, so now I am gonna pay close to R12000 for Samsung A70 really, does that make sense?
Samsung South Africa's replyOfficial
19 Nov 2019, 10:08Good day Khanyi
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply19 Nov 2019, 10:08
Official
Good day Khanyi
Herewith your reference number:
***
SamsungSA:^LZ
KL
Khanya L's updateReviewer Update
19 Nov 2019, 11:18Absolutely disgusting customer service from Samsung Rosebank, I am waiting for my query to be resolved, I don't have a phone. What must I do now? I am gonna contact Samsung global since the query I feel is not being taken seriously.
I have been a dedicated Samsung buy, me and my family since forever, now I am being treated like ****. For something, I paid for less than 2 months.
So what Samsung is telling me really is that I must go to hell, they have my money so what!!!! which means Samsung A70 will cost me around R12000. seriously. for what????
I have been a dedicated Samsung buy, me and my family since forever, now I am being treated like ****. For something, I paid for less than 2 months.
So what Samsung is telling me really is that I must go to hell, they have my money so what!!!! which means Samsung A70 will cost me around R12000. seriously. for what????
KL
Khanya L's update19 Nov 2019, 11:18
Reviewer Update
Absolutely disgusting customer service from Samsung Rosebank, I am waiting for my query to be resolved, I don't have a phone. What must I do now? I am gonna contact Samsung global since the query I feel is not being taken seriously.
I have been a dedicated Samsung buy, me and my family since forever, now I am being treated like ****. For something, I paid for less than 2 months.
So what Samsung is telling me really is that I must go to hell, they have my money so what!!!! which means Samsung A70 will cost me around R12000. seriously. for what????
I have been a dedicated Samsung buy, me and my family since forever, now I am being treated like ****. For something, I paid for less than 2 months.
So what Samsung is telling me really is that I must go to hell, they have my money so what!!!! which means Samsung A70 will cost me around R12000. seriously. for what????
KL
Khanya L's updateReviewer Update
19 Nov 2019, 11:38No one is replying to my messages.
KL
Khanya L's update19 Nov 2019, 11:38
Reviewer Update
No one is replying to my messages.
KL
Khanya L's updateReviewer Update
19 Nov 2019, 11:42I am waiting, Please Help
KL
Khanya L's update19 Nov 2019, 11:42
Reviewer Update
I am waiting, Please Help
KL
Khanya L's updateReviewer Update
19 Nov 2019, 11:43I don't have a phone
KL
Khanya L's update19 Nov 2019, 11:43
Reviewer Update
I don't have a phone
KL
Khanya L's updateReviewer Update
19 Nov 2019, 14:54 I have had the worst experience at Samsung Rosebank, I bought a phone Samsung A70 cash on the 24 September 2019 with all the accessories of which the sales rep recommended to me, he told me the original accessories are the best so I bought, everything was installed there. So on the 1 November 2019 the phone slipped off my hand face down on the table and the screen cracked because the screen protector separated and nothing happened to it.
so I went to Rosebank and told them and the guys were rude I pay close to R9000 for the phone less than 2 months ago and they want to charge me R2500 to repair the screen of which they promised me late September that it will be protected.
I think as a customer who paid that much for a phone they would have met me halfway but nooooo...they were rude.. that store is useless, no 1 cares about their customer only about money with all their empty promises.
the reps kept on flexing their phones telling me all their phones fell and that the is nothing they can do... worst customer experience ever. I still want my screen fixed or my phone replaced hence I was promised that the screen protector that I bought will protect my phone. Rude rude rude.
Samsung is still yet to reply to my query and I don't have a phone. This is ridiculous.
I feel that Samsung does care about their customers.
so I went to Rosebank and told them and the guys were rude I pay close to R9000 for the phone less than 2 months ago and they want to charge me R2500 to repair the screen of which they promised me late September that it will be protected.
I think as a customer who paid that much for a phone they would have met me halfway but nooooo...they were rude.. that store is useless, no 1 cares about their customer only about money with all their empty promises.
the reps kept on flexing their phones telling me all their phones fell and that the is nothing they can do... worst customer experience ever. I still want my screen fixed or my phone replaced hence I was promised that the screen protector that I bought will protect my phone. Rude rude rude.
Samsung is still yet to reply to my query and I don't have a phone. This is ridiculous.
I feel that Samsung does care about their customers.
KL
Khanya L's update19 Nov 2019, 14:54
Reviewer Update
I have had the worst experience at Samsung Rosebank, I bought a phone Samsung A70 cash on the 24 September 2019 with all the accessories of which the sales rep recommended to me, he told me the original accessories are the best so I bought, everything was installed there. So on the 1 November 2019 the phone slipped off my hand face down on the table and the screen cracked because the screen protector separated and nothing happened to it.
so I went to Rosebank and told them and the guys were rude I pay close to R9000 for the phone less than 2 months ago and they want to charge me R2500 to repair the screen of which they promised me late September that it will be protected.
I think as a customer who paid that much for a phone they would have met me halfway but nooooo...they were rude.. that store is useless, no 1 cares about their customer only about money with all their empty promises.
the reps kept on flexing their phones telling me all their phones fell and that the is nothing they can do... worst customer experience ever. I still want my screen fixed or my phone replaced hence I was promised that the screen protector that I bought will protect my phone. Rude rude rude.
Samsung is still yet to reply to my query and I don't have a phone. This is ridiculous.
I feel that Samsung does care about their customers.
so I went to Rosebank and told them and the guys were rude I pay close to R9000 for the phone less than 2 months ago and they want to charge me R2500 to repair the screen of which they promised me late September that it will be protected.
I think as a customer who paid that much for a phone they would have met me halfway but nooooo...they were rude.. that store is useless, no 1 cares about their customer only about money with all their empty promises.
the reps kept on flexing their phones telling me all their phones fell and that the is nothing they can do... worst customer experience ever. I still want my screen fixed or my phone replaced hence I was promised that the screen protector that I bought will protect my phone. Rude rude rude.
Samsung is still yet to reply to my query and I don't have a phone. This is ridiculous.
I feel that Samsung does care about their customers.
KL
Khanya L's updateReviewer Update
19 Nov 2019, 14:55bad service
KL
Khanya L's update19 Nov 2019, 14:55
Reviewer Update
bad service
KL
Khanya L's updateReviewer Update
19 Nov 2019, 15:49Do not buy from Samsung Rosebank, no one has gotten back to me regarding my query, not even Samsung South Africa. They rob people and have little respect for their customers.
Rude rude rude.
Rude rude rude.
KL
Khanya L's update19 Nov 2019, 15:49
Reviewer Update
Do not buy from Samsung Rosebank, no one has gotten back to me regarding my query, not even Samsung South Africa. They rob people and have little respect for their customers.
Rude rude rude.
Rude rude rude.
KL
Khanya L's updateReviewer Update
20 Nov 2019, 09:27still waiting for my query to be resolved.
KL
Khanya L's update20 Nov 2019, 09:27
Reviewer Update
still waiting for my query to be resolved.
KL
Khanya L's updateReviewer Update
20 Nov 2019, 11:35so yesterday I wrote to Samsung and told them what had happened to my phone, guess what Samsung tells me I am reliable, first of all, a screen protector is not supposed to come off when a phone falls, their accessories are not good quality, Samsung has been horrible to me, they have made me hate the brand its self, they have no regard for their customers. I am supposed to pay almost R12000 for A70.. my advice is that don't buy Samsung rather go for Apple at least they know how to treat customers fairly.
Samsung has been the worst thing that came to my life, I have wasted my money on their product for what exactly????
Very rude, not customer friendly.
SAMSUNG ONLY CARES ABOUT MONEY... THE REST OF US MUST JUST GO TO HELL.
SAMSUNG IS GIVING THE MIDDLE FINGER TO ALL OF US WHO ARE USING IT, NEXT TIME IT COULD BE YOU. BUY ANYTHING TO TOMORROW, YOU ARE ON YOUR OWN.
Samsung has been the worst thing that came to my life, I have wasted my money on their product for what exactly????
Very rude, not customer friendly.
SAMSUNG ONLY CARES ABOUT MONEY... THE REST OF US MUST JUST GO TO HELL.
SAMSUNG IS GIVING THE MIDDLE FINGER TO ALL OF US WHO ARE USING IT, NEXT TIME IT COULD BE YOU. BUY ANYTHING TO TOMORROW, YOU ARE ON YOUR OWN.
KL
Khanya L's update20 Nov 2019, 11:35
Reviewer Update
so yesterday I wrote to Samsung and told them what had happened to my phone, guess what Samsung tells me I am reliable, first of all, a screen protector is not supposed to come off when a phone falls, their accessories are not good quality, Samsung has been horrible to me, they have made me hate the brand its self, they have no regard for their customers. I am supposed to pay almost R12000 for A70.. my advice is that don't buy Samsung rather go for Apple at least they know how to treat customers fairly.
Samsung has been the worst thing that came to my life, I have wasted my money on their product for what exactly????
Very rude, not customer friendly.
SAMSUNG ONLY CARES ABOUT MONEY... THE REST OF US MUST JUST GO TO HELL.
SAMSUNG IS GIVING THE MIDDLE FINGER TO ALL OF US WHO ARE USING IT, NEXT TIME IT COULD BE YOU. BUY ANYTHING TO TOMORROW, YOU ARE ON YOUR OWN.
Samsung has been the worst thing that came to my life, I have wasted my money on their product for what exactly????
Very rude, not customer friendly.
SAMSUNG ONLY CARES ABOUT MONEY... THE REST OF US MUST JUST GO TO HELL.
SAMSUNG IS GIVING THE MIDDLE FINGER TO ALL OF US WHO ARE USING IT, NEXT TIME IT COULD BE YOU. BUY ANYTHING TO TOMORROW, YOU ARE ON YOUR OWN.
KL
Khanya L's updateReviewer Update
20 Nov 2019, 11:50OH AND YESTERDAY THEY REQUESTED I SEND THEM THE PICTURES OF THE PHONE, THE RECEIPT ETC... AND NO.
AS A CONSUMER, I HAVE CHANGED THE WAY I SEE THE BRAND.
SAMSUNG DOES CARE AT ALL ABOUT YOU, ME ANY OTHER CONSUMER, THEY ONLY CARE ABOUT MONEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEY
THAT IT!!
***** YOU/ US/ME WHO PAID MY HARD EARNED MONEY TO BUY THEIR PRODUCTS.
SAMSUNG SA AND SAMSUNG ROSEBANK DONT CARE.
NEXT TIME WHEN YOU THINK OF BUYING SAMSUNG THINK ABOUT WHAT HAPPENED TO ME NEXT TIME IT COULD BE YOU.
AS A CONSUMER, I HAVE CHANGED THE WAY I SEE THE BRAND.
SAMSUNG DOES CARE AT ALL ABOUT YOU, ME ANY OTHER CONSUMER, THEY ONLY CARE ABOUT MONEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEY
THAT IT!!
***** YOU/ US/ME WHO PAID MY HARD EARNED MONEY TO BUY THEIR PRODUCTS.
SAMSUNG SA AND SAMSUNG ROSEBANK DONT CARE.
NEXT TIME WHEN YOU THINK OF BUYING SAMSUNG THINK ABOUT WHAT HAPPENED TO ME NEXT TIME IT COULD BE YOU.
KL
Khanya L's update20 Nov 2019, 11:50
Reviewer Update
OH AND YESTERDAY THEY REQUESTED I SEND THEM THE PICTURES OF THE PHONE, THE RECEIPT ETC... AND NO.
AS A CONSUMER, I HAVE CHANGED THE WAY I SEE THE BRAND.
SAMSUNG DOES CARE AT ALL ABOUT YOU, ME ANY OTHER CONSUMER, THEY ONLY CARE ABOUT MONEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEY
THAT IT!!
***** YOU/ US/ME WHO PAID MY HARD EARNED MONEY TO BUY THEIR PRODUCTS.
SAMSUNG SA AND SAMSUNG ROSEBANK DONT CARE.
NEXT TIME WHEN YOU THINK OF BUYING SAMSUNG THINK ABOUT WHAT HAPPENED TO ME NEXT TIME IT COULD BE YOU.
AS A CONSUMER, I HAVE CHANGED THE WAY I SEE THE BRAND.
SAMSUNG DOES CARE AT ALL ABOUT YOU, ME ANY OTHER CONSUMER, THEY ONLY CARE ABOUT MONEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEY
THAT IT!!
***** YOU/ US/ME WHO PAID MY HARD EARNED MONEY TO BUY THEIR PRODUCTS.
SAMSUNG SA AND SAMSUNG ROSEBANK DONT CARE.
NEXT TIME WHEN YOU THINK OF BUYING SAMSUNG THINK ABOUT WHAT HAPPENED TO ME NEXT TIME IT COULD BE YOU.
KL
Khanya L's updateReviewer Update
21 Nov 2019, 09:44Another day SAMSUNG SA AND SAMSUNG ROSEBANK, STILL HASNT GOTTEN BACK TO ME FOR THEIR POOR CUSTOMER CARE SERVICE.
NEXT TIME WHEN YOU THINK OF BUYING SAMSUNG THINK ABOUT WHAT HAPPENED TO ME NEXT TIME IT COULD BE YOU.
NEXT TIME WHEN YOU THINK OF BUYING SAMSUNG THINK ABOUT WHAT HAPPENED TO ME NEXT TIME IT COULD BE YOU.
KL
Khanya L's update21 Nov 2019, 09:44
Reviewer Update
Another day SAMSUNG SA AND SAMSUNG ROSEBANK, STILL HASNT GOTTEN BACK TO ME FOR THEIR POOR CUSTOMER CARE SERVICE.
NEXT TIME WHEN YOU THINK OF BUYING SAMSUNG THINK ABOUT WHAT HAPPENED TO ME NEXT TIME IT COULD BE YOU.
NEXT TIME WHEN YOU THINK OF BUYING SAMSUNG THINK ABOUT WHAT HAPPENED TO ME NEXT TIME IT COULD BE YOU.
KL
Khanya L's updateReviewer Update
21 Nov 2019, 11:39I JUST SPOKE TO A LADY FROM SAMSUNG ROSEBANK 5 MIN AGO AND SHE WAS BEING DIFFICULT AND RUDE, INSTEAD OF HELPING ME, SHE IS BUSY TELLING ME ABOUT HER PHONE. WHAT THE HELL IS WRONG WITH SAMSUNG ROSEBANK.
YOOOO!!!! THAT STORE IS RUDE SHAME
NO CUSTOMER SERVICE AT ALL
YOOOO!!!! THAT STORE IS RUDE SHAME
NO CUSTOMER SERVICE AT ALL
KL
Khanya L's update21 Nov 2019, 11:39
Reviewer Update
I JUST SPOKE TO A LADY FROM SAMSUNG ROSEBANK 5 MIN AGO AND SHE WAS BEING DIFFICULT AND RUDE, INSTEAD OF HELPING ME, SHE IS BUSY TELLING ME ABOUT HER PHONE. WHAT THE HELL IS WRONG WITH SAMSUNG ROSEBANK.
YOOOO!!!! THAT STORE IS RUDE SHAME
NO CUSTOMER SERVICE AT ALL
YOOOO!!!! THAT STORE IS RUDE SHAME
NO CUSTOMER SERVICE AT ALL