SM
Sank M

1 reviews | Active since May 2017

28 Jun 2017, 20:14

Samsung Rogues

<p>I have a S 7 edge for under a year and had a 2nd unfortunate glass break after a *******. Phoned samsung and a lady told me i qualified for 2 free glass fixing. Waited over an hour on 28th june for setvice at their repair centre only to he turned away. They tolf me its only 1 free glass fix. I phonrf agaon st 3.30pm on 28th to br told by a warren that its only R1000 to fix the back glass. To cut a long story short i was given differnt responses all the time techniciands and call centre staff were not consistebt. I had tons of faith in samsung but no more. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Jun 2017, 09:14
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA