NK
Nkululeko K
1 reviews | Active since Jun 2019
06 Jun 2019, 16:27
Samsung Robs and Mislead Customers
In 2018 June O bought an S9+ on contract, which was on promotion with Samsung Watch. The watch was supposed to be free and was supposed to be sent to me. However, I never received it even today. I tried to lay a complaint but never received any help. Instead, I was told that my matter would be escalated to management.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
06 Jun 2019, 16:28Good day Nkululeko
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply06 Jun 2019, 16:28
Official
Good day Nkululeko
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
06 Jun 2019, 16:33Good day Nkululeko
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply06 Jun 2019, 16:33
Official
Good day Nkululeko
Herewith your reference number:
***
SamsungSA:^LZ