TB
Trudy B
1 reviews | Active since Aug 2018
17 Dec 2024, 12:35
Samsung rips off customer
What a rip-off!! I entered into a Vodacom contract with the understanding that I qualify for a Samsung watch and ear sets via the Samsung membership app on my phone. I placed the order and received a reference number. But no order was fulfilled. There's no reply to the numbers Samsung provides for assistance.
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Replies (2)
Samsung South Africa's replyOfficial
17 Dec 2024, 12:36Good day Trudy
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply17 Dec 2024, 12:36
Official
Good day Trudy
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
TB
Trudy B's updateReviewer Update
17 Dec 2024, 17:31Kindly advise what the turnaround time is for the investigation
TB
Trudy B's update17 Dec 2024, 17:31
Reviewer Update
Kindly advise what the turnaround time is for the investigation