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Ryan R
1 reviews | Active since Dec 2016
06 Apr 2021, 12:24
Samsung ripping people off
Purchased a Samsung Watch SM-R850NZSAXFA from the Samsung store in Century City, Cape Town in December 2020 and was told that I would receive a R1000 voucher. Visited the same Samsung store on Saturday 3 April 2021 to check on the voucher as I had not received it. They picked up the invoice and was told they would contact me today. Was also given attitude from a lady behind the sales desk saying it was my fault I did not receive the voucher. I explained that I was told I would receive it via email. The person who said they would call is Nayim. Samsung has become so big that they now try to rip people off with false promises.
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Replies (3)
Samsung South Africa's replyOfficial
06 Apr 2021, 12:56 Good day Ryan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply06 Apr 2021, 12:56
Official
Good day Ryan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
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Ryan R's updateReviewer Update
07 Apr 2021, 14:17So today around 11.30am i get a call from a Samsung representative who say she is handling my case. She took my details and and said she is going to call the Samsung shop and get back to me. Its been over 2 hours and I have not heard back from her. She also wanted to know who told me about the R1000 voucher as I that was part of my imagination. This is my reference details Voice of Customer Advisor under the reference number: *** . I honestly feel I am being messed around here.
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Ryan R's update07 Apr 2021, 14:17
Reviewer Update
So today around 11.30am i get a call from a Samsung representative who say she is handling my case. She took my details and and said she is going to call the Samsung shop and get back to me. Its been over 2 hours and I have not heard back from her. She also wanted to know who told me about the R1000 voucher as I that was part of my imagination. This is my reference details Voice of Customer Advisor under the reference number: *** . I honestly feel I am being messed around here.
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Ryan R's updateReviewer Update
12 Apr 2021, 13:48So on the 7th April at around 4pm I get a call from a lady at samsung who says she has escalated my query and would get back on me on the next day, the 08 April with a resolution. It is now the12 April and not has gotten back to me. Also had a call from someone on Thursday the 8 of April who says she was from customer care to find out if my complaint was handled well. I said not really and she said ok. Looks like samsung does not care about customers and complaints.
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Ryan R's update12 Apr 2021, 13:48
Reviewer Update
So on the 7th April at around 4pm I get a call from a lady at samsung who says she has escalated my query and would get back on me on the next day, the 08 April with a resolution. It is now the12 April and not has gotten back to me. Also had a call from someone on Thursday the 8 of April who says she was from customer care to find out if my complaint was handled well. I said not really and she said ok. Looks like samsung does not care about customers and complaints.