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Pravesh M

1 reviews | Active since Jan 2020

30 Jul 2020, 20:12

Samsung ripping customers of and hiding information from us

I had purchased a Samsung note 8 on the 21/08/2018 which is exactly 1 year and 11 months. I am so disappointed now because i have a crack on the glass + issues with the call going dead and charger unit meaning the one that goes into the plug point being faulty. I called samsung they say sorry sir there nothing we can do as you phone was not registered with 30 days of purchase. Now tell me how the hell are we suppose to know this? Samsung has a nice feature showing when your samsung cloud will expire with notification coming all the time to remind you but no reminder comes in about the 30 day period we have. If that not enough when i call samsung they tell me sorry sir your 2 year warranty is up. I have the receipt showing that my phone was purchased on the 21 /08/2018 how the hell does that equal to 2 years being up?Now im sitting with a R 6 000.00 bill from samsung approved centre (SSS CELLULAR)and a bRAND company which really doesnt give a **** about there clients ...IN SPITE OF HAVING A PROOF OF PURCHASE AND SAMSUNG KNOWING THAT THEY HAVE NO PROTOCOLS IN PLACE TO TELL CUSTOMERS TO REGISTER WHEN SWITCHING ON THEIR NEW PHONES .....

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Replies (3)
Samsung South Africa
Samsung South Africa's reply30 Jul 2020, 20:14
Official
Good day Pravesh,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA:
CK 
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Pravesh M's update31 Jul 2020, 21:32
Reviewer Update
To make matters worse ..Someone called from samsung at 17h00 today .They asked if its a convenient time to talk ...I asked to be called back in 15min time if its okay...the lady said okay and now no one has called back its already 21h32p.
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Pravesh M's update01 Aug 2020, 10:26
Reviewer Update
who will be able to call me
back now?