Samsung Rewards - Very Disappointing

<p>In June 2017 my Vodacom contract came up for an upgrade and I was in two minds about which phone to chose. I then opted for the Samsung A3 as it was on the Rewards progrogramme where it came with a Samsuang Scoop speaker valued at R999.00. I thought tht this was I nice incentive and gave the relevant details to redeem my speaker. I will admit that I made an error with the delivery address and corrected this with subsequent emails to correct this mistake. To cut a long story short, Samsung promised to deliver the speaker within 1-4 weeks and we are now going into week 6, and still waiting. I have seen that there hve been a number of similar complaints that have been lodged and I even wrote an e-mail of complaint to the CEO desk of Samsung, I was contacted by a consultant who advised me that my complaint will be resloved, that was a week ago and I am in exactly the same position. I will be escalating his matter to the Consumer Protection Council as I feel that Samsung are using tactics to gain customers and not delivering on their promise. How very, very disappointing Samsung</p>