Samsung Rewards Termination

Being a Samsung rewards member for many years I am deeply saddened by the way Samsung SA has handled the termination of the Samsung rewards app.

There was no formal notice given to any Samsung rewards members of the termination, the notice was a shock notice posted on the app.

As a leading corporate company and brand, this has been dealt with very unprofessionally.

We have spent time taking the surveys, downloading the apps and logging into the app on a daily basis to accrue the points we have and it has all been forfeited.

This is valuable time, airtime and data wasted. I have sent numerous messages on the Contact Support facility querying if any burn items will be posted before the app terminates and have received no response which is unacceptable.

Please escalate this matter to Samsung SA management to determine a way forward, as I will not accept my points being forfeited.

Regards

Ashveer Lallchander