1 reviews | Active since Apr 2021
Samsung rewards ****
Looks to be the same issue as everyone with rewards, Recieved a new samsung s21 ultra,
The phone came without a charger but thats fine as i thought id buy one with my 1000 samsung voucher thats included with rewards i registered, and since then its been a battle, samsung told me they need a form from vodacom, vodacom told me its on samsung side,
At the end of the day samsung told me that everything is in order they just need a screenshot of my imei number, i sent them one and this morning they phoned me that they need a proof of date of purchase and i dont have one since i upgraded online, i think the rewards system is a **** and looking at other reviews they use it as an incentive to buy a phone over other brand and never deliver
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Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM