Samsung Rewards Redeem Speaker 2017 A series

<p>I called into the samsung contact centre on the 30th March 2017 as i struggled to redeem the Speaker 2017 A series that was on offer with the contract on the app. Abram Legadate at the samsung contact centre assisted myself and the vodacom tech to try on the app again. We uninstalled the app and downloaded again with no success to redeem the speaker. Abram Legadate then advised us to send an email to ********** and note in the email that we are redeeeming the speaker. Its been 2 full months and i have received no feedback.</p> <p> </p> <p>I have contacted the samsung contact centre and they couldnt advise when i will receive feedback. I spoke to Simone and she advised that Abram Legadate gave me the incorrect email address to redeem my reward. She then transfered me to Abram Legadate and he advised that the email address is correct however he could not explain when i will be able to get assistance as he does not know. When i requested to speak to one of his leaders they couldnt take my call.</p> <p> </p> <p> </p>