1 reviews | Active since Jan 2015
Samsung Rewards Process with Vodacom is a Sham!!!
Not surprised another user has also commented on your pathetic service - hidden under a dubious promotion that says buy our phones and we will give you some nice Galaxy pro buds.
I should not have to wait gazillion days to get the reward that you so conveniently advertised with your phones. How about package the dam reward with the phone so that the customer can walk out with it after purchasing the phone?? Did none of you smart people not think of that? Why, for covid's sake have a redemption that takes however many days, with a ****ty process to back it and a call center with no clue about what's coming or what's going.
Anyway, I bought the beautiful galaxy 21s ultra for my mother from Voda, because i know mum does not care about galaxy buds pro but I do. Why i don't have them 5 days later and no one cate tell me where they are is my issue. Could someone with answers call me. Thanks.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Calling to inform me that it takes more than 30 minutes ( and I am being generous here) for your teams to receive, verify and conclude claims and that it generally takes more than week for you to do the same is insulting in 2021.
Still waiting to at least hear you have received the claim.
Calling to inform me that it takes more than 30 minutes ( and I am being generous here) for your teams to receive, verify and conclude claims and that it generally takes more than week for you to do the same is insulting in 2021.
Still waiting to at least hear you have received the claim.