"Samsung Rewards: Order Processing" (3 months and counting)

<p>On the 15/03/2017 I used my reward points on an item (level u earphones gold), a few days later I received a confirmation that I have used my points and that they need to confirm my address. Once I had confirmed my address, I awaited a response to confirm the delivery date, however, I did not get a reply to that email.</p> <p> </p> <p>Since then I have dealt with more than 4 different departments, ********** ********** Samsung Customer services, and the most recent one Polaservices.</p> <p>I believe I have talked to more than 5 different people in the past 3 months and have sent over 15 emails to solve this issue, and yet all of them have given me the exact same response "Your order is processing", which has become quite frustrating for me.</p> <p>The most recent response which has come in this past week or two is from Polaservices, who has offered me a different set of earphones (The level u pro with ANC earphones) as Samsung rewards are having a "stock issue". I confirmed that I would take them up on the offer, and confirmed my details yet again. Since then, I have received no response what so ever concerning the delivery of my reward</p>