Samsung Rewards - Not very rewarding anymore

<p>I hate to criticize the Samsung Rewards program but here it is, after being the greatest thing about owning a Samsung phone for me and having a chance to get something, and after my support and using it for over 2 years, getting reward items and referring people I have come to the conclusion that it is becoming utter *******!!! Let me take you back to March 2017 where I redeemed my points for a Black LED cover. I did not get any response. In April after querying, I was told the item is out of stock. I reqested if they had other colours in stock I could have the cover in gold then as my phone is gold - no response. I was really looking forward to it however I then got bored of waiting. In May I write to them informing my wait is over - don't want this cover now. Give me something that is in stock , I wouldn't mind if it were an accessory like a gear vr. After all they do have 100 to give away in their competition. At least I didn't ask for a gear watch or something. Anyway last response was that they will check with couriers apparently. When I didn't even get a tracking number. Strangely. A week later. Still no cover. No vr. No points. Nothing. Wasted me points. Stopped using Samsung Rewards. </p>