Samsung Rewards not so rewarding!!!

Purchased a Samsung premium device i.e. an S8 + on a black Friday deal. this deal comprised of a promised 256GB memory card. upon claiming for the memory card on the 30th of November from Samsung Rewards a confirmation mail was sent to me which had mentioned that the memory card would reach me by no later than 4 weeks after the claim had been made. Yes, there was the festive period and staff is low, but its been 7 weeks later with no promise of it being sent. I later sent through a mail to Samsung Rewards after trying the call center numerous times with absolutely no one answering EVER! and all the mail says that my order has been confirmed and I will be contacted when its about to be sent to me.

why make promises you cannot keep! Samsung services you are huge disappointment I will make sure everyone I know knows that!