CO
Cobus O

1 reviews | Active since Jan 2010

11 Jul 2017, 15:43

Samsung Rewards not delivered

<p>My husband and I both took out a new Vodacom contract, and with it a promise of a Samsung Scoop speaker as part of the deal through Samsung Rewards. After a fight, my husband's was delivered yesterday (more than a month later), but mine is still not here. Today, I got a second email asking for more detail about my address as they can't find it. I resent my address 2 weeks ago, and now the exact same question?? Funny that they could deliver my husband's to the exact same address yesterday???</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Jul 2017, 13:09
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA