Samsung Rewards item not received

<p>On 11/07/2017 I burned 650 000 points for the Level Box Slim Speaker. Delivery was promised to happen within 1-4 weeks and I still haven't received my item. It was said that I will be updated regarding the delivery status in My Wallet, however it has been saying processing since 19/07. I enquired about the delivery status 3 weeks after the item was order and was told that delivery takes up to 4 weeks (Ticket: 114638]. Since the 4 week delivery period has passed I emailed on 07/08 and 08/08 and contacted support through the Rewards app on 10/08 and haven't received any response from the Samsung Rewards Fulfillment Team. Usually I would get an almost immediate response but now the Samsung Rewards Fulfillment Team has become unresponsive. I have lost all trust in Samsung and the Samsung Rewards Programme. I was planning to upgrade my S7 edge to S8 but now I am strongly considering buying from another manufacturer. Will I still receive the item I spent 650 000 points on?</p>