Samsung Rewards Ignoring Me

<p>In May I starting doing a little bit of homework around what the newest and best phone on the market is. Eventually I came the conclusion that the S7 would cater for all of my needs and according to my research is the best phone.</p> <p>Once I made up my mind I starting watching the media(websites, newspapers,etc.)</p> <p>On the 7th of June 2016 I went on to TakeAlot.com to browse for phone deals and came accross the promotion that Samsung is offering from 6 June 2016 - 6 July 2016. This promotion included a Gear VR.</p> <p>I tranferred money to my credit card to place the order.</p> <p>On the 8th of June I purchased the phone. The 13th of June the phone was delivered to my workplace.</p> <p>The evening I was setting up my phone and went online to follow the instructions of how to claim my Gear VR. I followed the steps perfectly as instructed in the link below.</p> <p> </p> <p>http://www.samsung.com/za/offer/redeem-your-gear-vr/ </p> <p> </p> <p>Once I opened the Samsung Rewards app I noticed that there was no 'Redeem my Gear VR' burn icon.</p> <p>I tried uninstalling the app and re-installing. Still not icon. Not on the home page or the burn section.</p> <p> </p> <p>I went online and used the online chat to obtain some assitance and was advised by a consultant to send an email to the Samsun rewards team on the following email ********** <p>I received 2 replies from this email. 1 of them were was a step by step guide on how to claim the Gear VR - which I already did. I sent a reply stating that I had already done this and I was still unable to claim my Gear VR.</p> <p>The second reply was that I was to send the team an email with the invoice and the IMEI number. I asked takealot.com to generate me an invoice and I returned this to the rewards team.</p> <p> </p> <p>I have not received any word since the 20th of June. Not even a confimation mail just letting me know that they received it and that they would contact me, or anything for that matter.</p> <p> </p> <p>I based my decision on taking the S7 with the option of getting a Gear VR. I was really looking forward to it.</p> <p> </p> <p>Could someone please let me know if I did something wrong, or someone is working on the issue or any feedback for that matter??</p>