1 reviews | Active since Oct 2012
Samsung Rewards FAIL
Good day
After Samsung announced you will drop Rewards we had to dump our points on a single stupid keyboard comp as you said after NUMEROUS enquiries that Rewards ended and it is over.
Then you came around and announced one last burn and that Samsung will advise. Nothing was advised but the burns was silently done.
You said one chance. Now within a couple of days you had 3 consecutive burns with no notice.
If this is how you want to upset customers you are doing well. I have always supported Samsung. To prove this I have a S3 x2 /S4/S5 x2/S6/S7edge/J5.
Now wit this why would I want to get any other Samsung device? I was looking to get the S9+ this month but why? No rewards? You punting the Members app but what is there? I am checking daily and have not once found a single reward or anything. Thus useless.
So should I get the next flagship device what do I get as rewards? Nothing?
I was so looking forward as a reward some decent Samsung sport Bluetooth earphones for my gym session with my S7edge and also a decent wireless fast charge station black but I did not get the chance.
I am so utterly disappointed in Samsung with the way this has ended for me. You wasted my points. My time. My money and loyalty.
This has left a little sour taste with the brand in total.
Good day Dewet
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Good day Dewet
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
