Samsung Rewards FAIL

Item: Samsung South Africa
Rating: 1
Author: Dewet L

I purchased a premium Samsung S7 edge device and joined Samsung Rewards.

I have burned on a little cover on 07/08/2017 and till date have not received it.

When I enquired the response was I must just wait as they do not have the waybill number and cannot seem to get it from you courier company.

I have send many emails with stupid generic responses. It has been now almost 2 months and still nothing.

This is pathetic. If I pay a premium price I expect premium service. Where is my cover as ordered? This is giving Samsung a #junk name.

Regards

Informed3

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

21 Sept 2017, 10:37

Dear Dewet,

Please note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA

Samsung South Africa's reply21 Sept 2017, 10:37

Official

Dear Dewet,

Please note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA

Dewet L's updateReviewer Update

22 Sept 2017, 07:48

Good Morning I received your commitment yesterdsy to assist with this issue. Sad to say that till today I have received not other feedback or any action. Please can you advise when I can exoect some type of positive response? Please! How difficult is it to get a S7 Edge cover delivered?

Dewet L's update22 Sept 2017, 07:48

Reviewer Update