Samsung Rewards Empty Promises!!!!

<p>Bought an S8 on the 31st May. Got told I should go to Samsung Rewards app to redeem my free dream kit. So did that went to burn no dream kit there.</p> <p> </p> <p>I emailed help@s-rewards stating my problem had no reply. So I called Samsung spoke to a technician he remote accessed my phone via Samsung tutor, looked around and tried for 15min no avail no where on the Samsung Rewards app to redeem my my kit. He advised me to email support@s-rewards stating my situation and request them to send me my dream kit. I did so but have had no reply from them no call nothing. L</p> <p> </p> <p>Today I tried calling them but the phones are off goes to voicemail the whole time. My friend just upgraded to an S8 also and immediately when he went into the app he could redeem his dream kit so is the case with other friends of mine.</p> <p> </p> <p>I am so frustrated and disappointed from a person that been using Sony for years I decided to go over to Samsung but am starting to regret my choice. </p> <p> </p> <p>Next step I will go to the Ombudsman because this is false advertising.</p> <p> </p> <p>Michael </p>