VB
Visharad B

1 reviews | Active since Mar 2018

14 Jun 2018, 01:44

SAMSUNG REWARDS DISSAPOINTMENT

Hi, it is with much frustration that I write this review regarding Samsung Rewards.

From day 1 till date, I've always been trying to redeem my points for things for sale on the app but stock was never available and always sold out. I've been told by some that you have to check the app at the wee hours of the morning because that's when not many people are using it and usually your chances are higher when buying something. I've tried that but I've always still had the same problem over and over and over again.

Now when I login into the app, on the banner it says that Samsung Rewards is closing down and will fully shut down on the 31st of August 2018, I try to go and redeem my point, but the burn page is blank?

I've seen many reviews where people have millions of points remaining, which will forfeit? How do we get to use these points because we have spent alot of time and data accumulating these points, it will be REALLY wrong for you guys to do this to everybody and in my opinion, *******? I mean, there would be alot of people who spent alot of money to accumulate their points.

It would only be fair if Samsung compensates us with something for our points or according to our points band, give us something, instead of us all losing our points.

This in my opinion, is just RIDICULOUS and seems to be a money making scheme if nothing is done about this. I'm sure there will be many other people who would agree with me.

IVE BEEN A SAMSUNG USER ALL MY LIFE AND HAVE ALWAYS BEEN A DIE HARD SAMSUNG FAN.

SAMSUNG, PLEASE DO SOMETHING ABOUT THIS!!!

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Replies (2)
Samsung South Africa
Samsung South Africa's reply14 Jun 2018, 11:20
Official

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung Team

VB
Visharad B's update27 Jun 2018, 17:23
Reviewer Update
Hi there, Thanks you guys for your call back. I was contacted telephonically by one of the team leaders there at Samsung, to whom I had brought to his attention about a few things which was helpful to others. He had told me that there was stock that was going to be available on the APP for us to redeem our points for products, however i've been trying daily to redeem but it still just keeps displaying out out stock. Please could someone call me back as I would like to follow up regarding this issue.