PT
Portia T

1 reviews | Active since Oct 2013

31 Jul 2017, 12:03

Samsung rewards bull**** service

<p>On the 25th May 2017 I bought headsets in the app with 300 000 point. I have been waiting for them to be delivered till today. I have called the courier company and they state that they have not been contacted to pick up my package for it to be delivered yet the consultant who us helping me via email who goes by the name Leigh Anne, is telling me a totally different story. It's been 2 months already and no deliver why the hell is it taking such a long time to be deliver. I ordered them the same day as my formed and he got them already yet I have what bull**** service is this?</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Aug 2017, 08:26
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: *** .

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA