Samsung rewards blame couriers when they are at fault

<p>As soon as I received my S8, I was told that part of the offer was the receipt of a value pack with free cover, screen protector etc. All I had to do was request it through Samsung rewards. That is where the problem lies - the app promised delivery within 1 to 3 weeks. After a week, I received an email from Samsung to say it has been processed and is with the couriers. I followed up after 3 weeks and was told they had a delay with their couriers but I should receive it after a 5 days. I followed up 10 days later and was again told the issue is with the courier. I asked for a reference number with the courier and they are unable to supply one. I was just told to let them know after 5 days if I didn't receive my order. I did so and was told again to let them know after 5 days. This seems like an endless cycle. Now they are ignoring my emails. The S9 will be released before I receive this pack that I am entitled to!!</p>