TE
Tiaan E

1 reviews | Active since Apr 2017

30 Apr 2017, 01:19

Samsung rewards app

<p>Absolutely appaualing. I had entered myself into a draw for a samsung gear fit 2 and the app gave me a notification informing me that I had won the watch . The following day I had logged it to pit in my physical address and other information . But when I had logged in . The was no sign of the item in which I had Won . Now this watch was in fact for my son birthday . I am absolutely disgusted by Samsung's services and now I have to explain to my son that he won't be getting the watch .And I will not be incourageing my friends to buy samsung products if this matter does not get sorted as soon as possible .</p> <p>Tiaan </p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 May 2017, 18:49
Official

Dear Tiaan,

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA