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Thandeka M

1 reviews | Active since Dec 2018

14 Dec 2018, 13:07

Samsung Rewards All Lies

I'm trying to retrieve a voucher but am not able to do so. As the Rewards app is no longer working.

I refuse to lose my voucher, as there is no way to contact samsung rewards. What is happening and who is responsible. This kind of service is unacceptable. And will not be upgrading my Samsung device.

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply14 Dec 2018, 13:18
Official
 
Good day   Thandeka 

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^JL
TM
Thandeka M's update14 Dec 2018, 13:23
Reviewer Update
My voucher is about to expire, should it expire before I have been contacted this will be a problem. I have taken all the relevant measure and need to make my booking today, but cannot complete without voucher. So this is an urgent matter.
Samsung South Africa
Samsung South Africa's reply14 Dec 2018, 13:23
Official
Good day Thandeka

Herewith your reference number:    

***

Regards,
SamsungSA:^LZ
TM
Thandeka M's update14 Dec 2018, 14:42
Reviewer Update
Can Samsung please take some responsibility on the Rewards vouchers that we have lost. There should be a way in which you can get the voucher codes, so we can provide the code to MSC Cruise. At the moment my booking has been put on hold, because we didnt even receive any email with the voucher and they need the voucher. This is ridiculous that such a big well known company has taken people for a ride.
Samsung South Africa
Samsung South Africa's reply14 Dec 2018, 16:04
Official
Good day Thandeka

Herewith your reference number:    

***

Regards,
SamsungSA:^LZ