Samsung Rewards

<p>I used the Samsung Rewards App on my Samsung A5 2017 on the 16th of may 2017 to redeem my free Scoop Speaker which was on promotion with every Samsung A series cell phone. Reference number : ********** 026098. I sent an email to ********** on the 5th of June enquiring when I would receive the speaker. On the 9th of June I received a reply from Renier at the "Samsung Rewards Fulfillment team " stating that it is with the courier, and that he would follow up and revert back to me as soon as possible. I received no further communication from him and a follow up email I sent on the 26th of june has also gone unanswered! Two of my collegues are sitting in the same boat and have also not received their speakers. This morning I tried calling them, and was greeted with a recorded message that they are unable to take calls. ( Why do they have a phone number?"</p> <p>This is absolutely shocking service</p> <p>Shame on you Samsung</p>