Samsung Rewards

Hi Samsung,

I bought a new stove and hobb from Makro in Silverlakes in December 2018. One of the reasons I chose your brand is because of the SAMSUNG Reward you advertised.

I have been sending the consultants all the required photos and proof of the installed oven and hobb for WEEKS now. Every time they want something else, or they say I must submit another picture, or there is something wrong with the submission.

I really have not received such a bad experience from a call-center as I have from yours. The support staff is *********** beyond belief! In one case I sent a photo of the installed hobb and stove, but the consultant clearly has now idea what a hobb is as she claimed the photo is just of the stove. I had to edit the photo with an huge arrow showing the hobb.

Ridiculous and very poor standards from your company. I am beginning to think they are deliberately making life difficult for people who bought your products in good faith, so you can forego the rewards.