samsung rewards

original complaint 11/9/2018 regarding termination of Samsung Rewards program (and no opportunity to spend points). Received a call the next day (reference number ********** 288) saying I would be contacted in due course.

Then received an email 18/10/2018 from ********** ("Samsung South Africa") saying "we'll give you the opportunity to ‘burn’ the remainder of your points shortly".

Queried status on 10/11/2018 (email to ********** where I was told "stock was (already) loaded to give our customers the opportunity to ‘burn’ the remainder of their points".

I sent further emails on 29/11/2018 and 4/12/2018 with no reply.

Am still waiting for Samsung to honour phone call on 12/9/2018 and email on 18/10/2018 guiding me on how I can spend remaining points.