Samsung Rewards

I would like to say how much i like Samsung Rewards. Its brilliant. Great idea.

But when i email Samsung Rewards SA it is almost a miracle to get a response from them. I emailed them yesterday to ask for tracking advice on a product i purchased with my points on the app. I understand it is just a rewards system and waiting for products could take as long as 4 weeks. But in the 5th week, like in my case, its obvious you would start asking questions. I don't totally mind waiting for my products purchased with points, but from a company like Samsung you would expect THE BEST service possible. Not some mediocre **** like i saw in this week. It would of not been difficult to just take the time to reply to my emails. It has been 21 hours and 20min since i sent the last email, and i am still waiting. It is not as if it was an email sent at midnight. The email was sent at 10:21 yesterday.

Sorry for the long review. But from a company like Samsung you would expect extremely quick and amazing service especially because of the COST of their products.