Samsung Rewards

Good day I have been having a problem with Samsung rewards. I burnt 120000 points to get S8 plus clear view standing cover in black on the 04/08/2017. I was told that it will take 1 to 4 weeks to get to me i was find with this. I have gotten other things from the rewards and had them within a week of burning points. I have email ********** and no one is getting back to me on when I will be getting my cover it is now over week 5 my wallet status still says couruier processing which it has been saying for the last 3 weeks now. I have email 3 time this week and no one reply's. I really feel that if you can't get the thing to be with in the 1 to 4 weeks then you should be emailing people and letting them know what is going on and why it is taking so long. In one email that i did get back from you it says that the dispatching of stock is not done in house but through couriers that have been selected to dispatch the different items. i think it time to look at new ways of making things work better.

I want my cover by the end of this week as I have send emails asking for updates and no one is replaying so now i have come to hello peter hopefull someone well get back to me.