Samsung Rewards?

<p>I joined the samsung rewards program probably a year ago. Back then there were many rewards compared to now, but that is a different complaint. I exchanged 70k points for a google voucher almost 2 weeks ago. When I entered the code, the voucher was "invalid". I mailed s-rewards. Nothing. A day or so later I tried again, still not working, and I mailed again. Still nothing. It took 3 mails before I got a reply that they need a screenshot. Sent it, still nothing. Now, 10 odd days later, after about 10 mails including 4 screenshots (yes, the typical reply is they require a screenshot) and 2x assurances it will be resolved immediately, It is still not working, NO ONE has called me, and everytime the "excalated" e-mails gets followed by a "please send a screenshot". I have never seen such incopetence! I am loosing ALL faith in SAMSUNG. if they can't support a rewards program, how will they support my next cellphone???</p>