YP
Yagyah P

1 reviews | Active since Aug 2016

17 Sept 2016, 15:49

SAMSUNG REVOKES REWARDS

<p>Yesterday a product appeared on the samsung rewards app. It stated burn 0 points for for the samsung tab 3 lite. So I burnt zero points and received confirmation via email with reference numbers that it's ordered and being sent to my address. I immediately phoned the contact number and spoke to a lady by the name of leticia and explained to her what happened and asked her if it is legit ,she told me "if it's there to burn and you received confirmation with a reference number it is, samsung won't make a mistake like this". She went on to say she will get the list of people on Monday. Later that day I received an email saying it was an error their side - they apologize and gave me 10 000 useless points. This is the first time in a long time something was available. Its a rewards app with no rewards. I again emailed informing them they can atleast let me burn my 229 000 points for the tab seeing that it was their mistake - I got no reply. It's sad that a big company like samsung can't stay true to thier word.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Sept 2016, 16:34
Official

Hi Yagyah

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.


A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team