Samsung Returns - Hopeless Service

I bought a TV from the Samsung online store on 28 December 2024. The TV was delivered on 2 January 2025. Upon delivery I did not like the size of the TV and immediately called the online help to log in an exchange or return. They said they would have to collect it and refund me. I was promised that the whole process from the collection to the refund being in my account will take up to 14 days, even that seemed like it was too long. After a week I called them seeing that the TV was still not collected - they promised they are still within the 14 days. I had to follow up again a week later as they give no updates at all. Today its the 17th of January, I first logged the call on the 2nd and they still have not collected the TV. They are now saying it might take up to 30 days cause they have a lot of returns. I am greatly disappointed in their service. This is the worst service I have ever received. Imagine sitting with someone's money for 30 days. I obviously want a TV that's why I bought it. I had no idea that it would take up to a month