Samsung return policy

I bought a Samsung Galaxy Fit online and received it within 2 days of making the payment. When installing the applications, I discovered that the one add on was dysfunctional. I was unable to link the band to my phone and therefor unable to log data to the Discovery Application to earn points. I searched the web and found many negative reviews about the app being very unreliable. I then approached Samsung for a return and refund, but it has been 27 days without any actual collection. I have queried this twice, and the last reply was: "The return waybill number must first interface on our end to confirm that the return has been logged by our logistics department" When you purchase an item, the service is great, however, when asking for funds back, not so much.