Samsung repairs SUCKS!!!!!!!

I handed in my phone (galaxy S8) for a screen repair at the Samsung store in Melyn mall after being told that I would receive it back after 14-32 days. They sent the phone to the samsung store in the Grove mall where it remained unfixed for 55 days. I received minimal communication after receiving a quotation for the repairs and was only told that they were waiting for parts from HQ. After 26 days I had to be the one contacting them to get an update on my device to which they only rep**** that they do not know when it will be ready or when the parts will be delivered. On the 55th day I drove to The Grove mall to demand answers and was then promised that my phone would be fixed within the following two weeks. Three days later, to my surprise, I received an SMS that my phone had been repaired and that I MAY COLLECT IT AT THE GROVE MALL. When I got there the very rude customer service lady (Nonofo) told me that I am not supposed to get it there but wait for it to be sent to Menlyn Mall first (don't know how I was supposed to know this). After a huge debate they agreed to let me pay and receive my phone.

I will never in my life use any of these two samsung stores again since their service is absolutely pathetic and the people working here are rude and unprofessional.

The worst part is that I still had to pay nearly R4000 for this repair.

WORST SAMSUNG EXPERIENCE EVER !!