NJ
NEELESH J
1 reviews | Active since Aug 2012
29 Mar 2022, 19:18
SAMSUNG REPAIRS - ****** PHONE (04/03/2022) AND STILL NO FEEDBACK
I am still not getting any proper response from my issue which I have logged. My phone was ****** from the Authorised Repair shop of Samsung on 04/03/2022. The SUS Repairs did not communicate with me until I initiated and also was not getting any feedback. I then logged a call with SAMSUNG and was given the necessary reference number on 08/03/2022 and up till now, I have not been given a proper update for my ****** phone. They keep saying that my call has been escalated and that Vaughan and Noelin we’ll keep me posted. However, this has never happened.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
30 Mar 2022, 08:09Good morning Neelesh ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply30 Mar 2022, 08:09
Official
Good morning Neelesh ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
30 Mar 2022, 08:43Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply30 Mar 2022, 08:43
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
NJ
NEELESH J's updateReviewer Update
02 Apr 2022, 13:09Still no Response from SAMSUNG. Is this how bad situations are handled? How many WEEKS should I wait?
NJ
NEELESH J's update02 Apr 2022, 13:09
Reviewer Update
Still no Response from SAMSUNG. Is this how bad situations are handled? How many WEEKS should I wait?